Patients' Rights

PATIENTS’ RIGHTS AT THE CENTRAL CLINICAL HOSPITAL OF
THE MINISTRY OF THE INTERIOR AND ADMINISTRATION IN WARSAW

 

The rights outlined below are intended to ensure patients enjoy a sense of security while in hospital. We undertake to do everything to maximize our patients’ satisfaction with the services provided at our healthcare facility.

1. Entitlement to health services

1) The patient is entitled to healthcare  services consistent with current medical theory and practice.

2) In the case that access to appropriate healthcare services is limited, the patient is entitled to a transparent and objective procedure for managing the patient waiting list based on medical criteria.

3) The patient has the right to demand that in the provision of health services:

a) the consulting physician seek a second opinion from another physician or call for the medical concilium to convene,

b) the nurse (midwife) seek a second opinion from another nurse (midwife).
(The consulting physician (nurse, or midwife) may refuse to call for a medical consilium to convene, or seek a second opinion from another doctor (nurse, or midwife), if they consider the request to be unreasonable.)

4) The patient has the right to immediate healthcare if their health or lives are at risk.

5) In the case of childbirth, the patient is entitled to receive all necessary materinal healthcare.

6) The patient is entitled to receive healthcare services that are provided with reasonable care by the healthcare providers in accordance with the terms defined in various regulations for technical and sanitary requirements; while the healthcare providers are guided in the provision of healthcare services by the principles of medical professional ethics code as established by the competent local medical authorities.

2. The patient's right to information

1) The patient has the right to information about their state of health.

2) The patient, including a minor 16 years of age and over, or their legal representative, shall be entitled to obtain accessible information from the physician about the health of the patient, diagnosis, proposed and possible methods of diagnosis and treatment, foreseeable consequences of their use or omission, the results of treatment and prognosis.

3) the patient or their legal representative have the right to refuse or allow the provision of the information referred to in point 2 to third parties.

4) The patient has the right to demand that the doctor not provide them the information referred to in point 2.

5) After receiving the information referred to in point 2, the patient has the right to provide their own opinion to the doctor in this regard.

6) In exceptional cases, where the prognosis is unacceptable to the patient, the patient is entitled to demand that the physician provide the information referred to in point 2 in its entirety.

7) The patient, if a minor yet to reach 16 years of age, has the right to obtain the information referred to in point 2 from the physician, to the extent and form that are necessary for the diagnostic or therapeutic process to be properly carried out.

8) The patient, including a minor 16 years of age and over, or their legal representative are entitled to obtain from the nurse or midwife, accessible information about their care and nursing procedures.

9) In the case that treatment is refused, or the patient withdraws from treatment, their legal representative or guardian shall in fact be entitled to advance notice of the physician’s intention to discontinue treating the patient, as well as obtaining from the physician advice as to the possibility of obtaining healthcare services from another physician or entity providing healthcare services.

3. Confidentiality of information relating to the patient

Information relating to the patient, including that pertaining to the healthcare services  provided, any related information, or information obtained by carrying out the medical practice, will be kept be kept confidential by the medical practitioners.

4. The patient’s right to consent to receive healthcare services

1) The patient has the right to give consent or refuse to receive specific healthcare services after being informed about their state of health.

2) The patient, including a minor 16 years of age and over, has the right to consent to the conducting of tests or the provision of other healthcare services by a physician.

3) The legal representative of a patient who is a minor and is completely incapacitated or incapable of giving informed consent, shall have the right to consent as referred to in part 1. In the absence of a legal representative, the provider of actual care is entitled to give such consent in regard to the conducting of tests.

4) The patient, if a minor 16 years of age and over, an incapacitated person, and mentally ill or retarded patients, who display sufficient signs of comprehension, have the right to object to receiving healthcare services, in spite of any consent that might hive been given by the legal representative or the provider of actual care; in which case permission must be granted by the courts.

5. Respect for a patient’s privacy and dignity

1) A patient’s privacy and dignity will be respected, in particular when receiving healthcare services.

2) The patient’s right to dignity includes the right to die in peace and with dignity; a patient in a terminal state has the right to receive healthcare that relieves pain and  other suffering,

3) A person close to the patient may be present during the provision of healthcare (the medical practitioner providing this service may however refuse to permit such a presence in the likelihood of the threat of an epidemic or for reasons of patient safety).

6. The right of the patient to the medical records

The patient has the right to access their medical records regarding their state of health and healthcare services provided.

7. The right of the patient to object to the opinion or judgment of a doctor

The patient or their legal representative may object to a doctor’s opinion or judgment if they affect the patient's rights or obligations according to the law.

8. The patient’s private and family life will be respected

1) Inpatients and day patients, in accordance with medical guidelines, are entitled to personal and telephone contact, as well as correspondence with others (at the patient’s cost).

2) The patient has the right to refuse contact with others.

3) The patient has the right to additional non-healthcare services, including care provided to patients in the case of pregnancy, childbirth and durin the postnatal period (at the patient’s cost).

9. The patient’s right to pastoral and spiritual care

1) Inpatients, in accordance with medical guidelines, have the right to pastoal or spiritual care.

2) In the case that a patient’s health deteriorates of their life is threatened, the medical facility is obliged to allow the patient contact with a priest or spiritual leader of their choice.

10. The right of the patient to store valuables in the depository

Inpatients, in accordance with medical guidelines, are entitled to store their valuables in the depository.  

3rd Edition, valid as of 13.09.2013